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3.4

Front desk clerk was very rude to guests. He didn’t check my reservation til after he told me that he was going to call the cop on me.

My friend has already submitted another reservation for today at 10:30. It was about 11:30 when he bam really hard on the door while I was sleep. Only to wake up to be thrown out and the cops being called. Sad thing is he never apologized to me.

He was like u lucky I was giving you and extra 30 mins because check out is at 11am. I would like a call from the owner and Corporate office.

Your guests were treated wrongfully by one of your Employees. The guy was even wearing a name tag.

Reason of review: Poor customer service.

Location: 1400 N Interstate 35 Frontage Rd, Round Rock, TX 78681, USA

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Guest

Your complaint is not well written so I'm a little confused about the issue.

No matter.

A piece of advice I can give you regardless is that, if you're really upset, don't wait around for a call from the owner or corporate office.

You must actively complain, in writing, furnished via Certified Mail return receipt requested.

State basic info, complaint, desired compensation.

Keep it brief, keep it polite ; one side of one sheet only. Certain words and terms are more effective than others ; some of the better ones include : disappointed, misinformed, misunderstood. Avoid : profanity-any, mad, stupid, rash statements about never returning, lawyer.

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