Motel 6

On November 20, 2025, I booked a room at Motel 6 and canceled within the allowed timeframe. I received an official cancellation confirmation from Motel 6, and the property itself told me I was not charged.

Despite that, a $712 posted charge appeared on my bank account.
When I contacted Guest Relations at 1-80*-***-****, I was told I had to provide a full 30-day bank statement to receive a refund an extremely invasive and unnecessary request, especially since I had already provided:Reservation confirmationCancellation confirmationA screenshot of the posted $712 chargeScreenshots from my bank account showing the charge tied to my debit cardMy drivers licenseA copy of their own privacy policy, which does NOT authorize them to demand a 30-day statement for a simple refund
Instead of processing the refund, Motel 6 claimed my documents were not clear, even though they were standard screenshots and perfectly readable.

I also copied their privacy department, who still has not responded.
I am now stuck with $712 missing from my account, and Motel 6 is dragging the process out with unreasonable demands that feel like deliberate barriers to prevent refunds.
I need my money returned immediately. This is unacceptable.

The refund of the $100 security deposit went to my credit card.
Elko Motel 6 is beyond help. It's been a problem for years and even though they are trying to fix rooms, the problem is ingrained in management at this property.
What could Motel 6 do better?

Stop unsuitable people having Motel 6 franchises. If they don't want to be hoteliers, they shouldn't be in the business. "Protecting" shady properties by gouging tried and true guests should be actively discouraged.

I've been staying at Motel 6 properties for 20 plus years and this is the first time any have charged a security deposit at almost twice the nightly room fee. This Elko management is disgusting.

Hello Motel6 team,
My name is E and I recently stayed at the Motel6 located at 1717 East Dyer Road, Santa Ana, CA. I stayed in room 106 from July 29th July 31st before heading back east for a family funeral.
During the first night of my stay I noticed dead bugs and a lizard in the ceiling fan light above the shower.

See the photos/video attached. I let the front desk know about the issue and the only response I received was "our maintenance team is not working currently".

Even when asking for a room change they told me non were available. I have been trying to communicate with the manager on site and staff about my refund request but they have simply ignored my efforts.

What happened is, I had been driving for 18 hours. I was extremely tired.

I needed some sleep, so I checked into Motel 6.\n I stayed until about\n 2 o'clock, 3 o'clock in the morning and I left Because I could not get no sleep.

The people upstairs were stomping on the floor slamming their door and there was more people in and out of that than a Walmart.\n I tried contacting the customer service. They didn't do nothing for me except for me to get ahold of The property manager, which I called and I stopped by.\n And he never had time for me, I guess cause I never got a phone call and he was always too busy.

Dear Motel 6 Corporate Office Headquarters

I am writing to file a formal complaint regarding an unacceptable and distressing experience I had at your Motel 6 location at 1010 S Freeway, Tucson, AZ. My stay, spanning multiple dates between July 12th and July 22nd, was marked by misconduct, harassment, and gross unprofessionalism by your staff and management.

I paid a total of $611.00 for my reservations, including $187 paid directly to the front desk for July 1618.

I remained in communication with staff regarding my payments, including for late extensions, and did so respectfully and in good faith. Despite this, I was met with hostile treatment and, eventually, was aggressively thrown out into the rain by the propertys general manager, who banged on my door, shouted, and treated me with complete disregard and disrespect. Her behavior was not only unprofessional but threatening and emotionally traumatizing.

I attempted to discuss this matter calmly over the phone, but the general manager became increasingly rude and hostile. When I informed her that I did not feel safe or comfortable continuing the call, she continued to escalate the situation.

I was left feeling completely humiliated, endangered, and deeply shaken by the experience.

Furthermore, the overall customer service and engagement by the staff at this location were consistently poor. The online reviews clearly reflect a pattern of similar guest complaints, which raises serious concerns about ongoing negligence and systemic mistreatment.

I am demanding a complete refund in the amount of $611.00 for all expenses incurred due to the egregious misconduct I endured. The trauma, emotional stress, and psychological harm caused by this experience have had a lasting impact on me.

I have obtained legal counsel and will pursue all available legal remedies if this matter is overlooked or not appropriately addressed in a timely manner.

I am requesting an immediate investigation and a full reimbursement. I expect a response within 7 business days from the date of this email.

I've been coming here now for 2 months maybe I've been getting charged $70 then $75 deposit a $30 deposit and I seen a man go in the office and say something about a balance he only had $50 and he need 20 over 20 dollars and she's told him to give him a time limit she gave me a 30 minute timer $60 okay but she gave him an all-day time to be for 20 that's not cool he should have been giving his deposit and giving his bags and got his *** out this hotel the same as she do me and my homeless friend girl and her son with nowhere to go that I know she's going through something cuz I would be too ready then I don't pay for but that's not what we're talking about she's just so misunderstanding she doesn't understand it at all she's had discriminated my character telling people people out here saying that I'm selling drugs and doing this I f*****at the end of the day I can come in here and pay it anytime I want to without sometimes it makes me sit here and think so hard do I really want to get this late in my money with that kind of attitude and she can't help me for 40 minutes not even for 2 hours but she can help her she can help everybody else for days that *** is not right and excuse my language but I am pissed okay because at the end of the day that child should come before any of these grown *** people out here you going to put him in the streets but they still laying up sleep for f*****chicken at 3:30 this morning at the same date on the 5th and she told me I got to check out at 11:00 on the 5th that's not right that's the same they check out it's a 24-hour checkout for a hundred for for $70 and a 50 f*****bugs in this motel that well I can say Beatles I'm not going to say I I don't see one or two girls going to happen okay but it's I can deal with it but what I can't deal with is a woman that talks to me like I'm nobody and I pay her f*****check every time I go talk to this lady she's screaming she can talk to me in the inside voice she don't have to do that and you have an you have some employees are are cool that they're right they respectful she's the only one that gives me a problem every time $120 and you checking me out and what is that it's 8 hours time frame we're supposed to be 24 it's the same date I can take this to court I want a refund and I want some free days in this hotel if not I'm going to run lawyers out up their *** and I promise you that I'm not satisfied and I work damn hard for my money and I'm pretty sure we're going downstairs too and we don't deserve that *** that she's doing that office she's not a bad person at all she's not bad but she's push the power type that take her authority in a bruises she abused the *** out of it