Contact Motel 6 Customer Service
Motel 6 Phone Numbers and Emails
Toll-Free Number:
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(800) 899-9841U.S./Canada
Customer Service:
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(815) 397-8000
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(207) 775-0111
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(920) 494-6730
Motel 6 Emails:
Motel 6 Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Motel 6 Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Motel 6 is 8008999841. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Motel 6 may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Motel 6 Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Motel 6 is 8008999841. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 69% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Motel 6 may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Motel 6 mainly because of product/ service, staff and refund.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Motel 6 is guestrelations@g6hospitality.com. 31% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Motel 6 Customer Service?
Most Popular Number:
| Total calls: 2 900 | Issues resolved: 64 | Last call: Feb 5, 2026 |
Contact Information
Motel 6 Website:
Motel 6 Help Center:
Corporate Office Address:
Motel 6 Customer Service Reviews
The refund of the $100 security deposit went to my credit card.
Elko Motel 6 is beyond help. It's been a problem for years and even though they are trying to fix rooms, the problem is ingrained in management at this property.
What could Motel 6 do better?
Stop unsuitable people having Motel 6 franchises. If they don't want to be hoteliers, they shouldn't be in the business. "Protecting" shady properties by gouging tried and true guests should be actively discouraged.
I've been staying at Motel 6 properties for 20 plus years and this is the first time any have charged a security deposit at almost twice the nightly room fee. This Elko management is disgusting.
I gave them the booking numbers and the bank statements and still have no refund. Can't talk to anyone from Corprate they just give me the run around over and over.
Just want my money back for having to pay for three reservations two times each.
So sick of this game. I gave them screenshots of all the reservations
We had to find another place when there were limited rooms available at an increased price. The card was billed.
Oyo stated we checked in when the billed amount was charged to the card. Just for the record, this was done on the Motel 6 app.
Very poor customer service when trying to clear this up. Those we called would not take ownership.
How Good is Motel 6's Customer Service?
This hotel staff stole my belongings and they did not want to give them back they paid me 275 dollars 2,500 dollars worth of property that I had in my room they told me they threw it in trash but that’s lie and I wish I could get everything back that they stole but I know now that i would never stay in line of hotels ever again because they never even tried to resolve my issue and I’m very disappointed in this
I got and people were leaving when I asked what was going on the person just looked at me. When I tried to change dates same thing. So I asked to cancel I was told to call a third party. Then I was told to call back to property no answered the phone out of 5 tries. So no I will never go back again and no I won't recommend anyone to go.
No good at all
Cstomer service wasnt too bad but my hotel experience was the worst ever. Had to leave and find another hotel at night when very tired. Fayetteville motel 6 is obviously fpr addicts. Room had no sheets, no pillows and horribly stained mattress. I took pictures of how bad it was
I talked to others at the same hotel...we all seen cockroaches...this is at the motel 6 in ashwaubenon wi, not good...I'd like all my money back!
Poor with no reply to my problem I am very disappointed with the service
Summary of Motel 6 Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Motel 6?
Product/ Service Question:
- “Address a formal complaint that was filed”
- “To file a complaint a formal complaint”
- “Complaint”
Staff Question:
- “Crap customer service”
- “Issue with service talk to general manager”
- “Horrific guest service”
Refund Question:
- “Refund and service”
- “Refund”
- “Refund check”
Payments and Charges Question:
- “Dispute a charge”
- “Motel 6 took my money for reservations and never gave it back”
- “Was charged but didn’t stay at the hotel”
Request for Information Question:
- “Asking a question about staying there”
- “Can I get major complaint”
- “Asking for help rate for 1 month stay at the frackville pa location . We are trying to help a couple in thier 50s with 1 small dog. We collected 500.00 so far”
Employment Question:
- “W2 forms”
- “My last paystub”
- “Unpaid wages”
Account Question:
- “CP code problem”
- “Password”
- “Trying to reset password”
Activation/ Cancellation Question:
- “Canceled resavation”
- “Made a reservation through Expedia, the desk person cancel reservation, made another reservation, but Expedia charged us for the reservation even though it was canceled.”
- “I need to cancel two reservations”
Shipping and Delivery Question:
- “Have not received my refund from my early check out”
- “No I did not receive a call. They did nothing about my experience staying there.”
- “Have not received my refund after checking out on 25 December”
Return/ Replace Question:
- “Tried changing my dates but the kept ringing and hung up. Did this 5 times”
- “Dirty room would like to change my location with out losing my money”
- “File complaint about the front desk man opened my door before checkout time while I was changing”
Cards Question:
- “Credit card fraud”
- “Cc card”
- “They use my bank card without my permission for blaming me stealing blinkets and pillow”
Website/ Application Question:
- “Complaint dangerous site”
- “No personal onsite”
- “You have *** on one of your web site”
Other Question:
- “Major problems with my room”
- “Was ask to leave”
- “Elongated stay”
Compare Motel 6 Customer Service To
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