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Summary of Motel 6 Customer Service Calls

1366 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
03:26 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Motel 6 to Ask about:

Staff:

  • “Terrible service/shabby rooms”
  • “Horrible customer service at Canton Georgia location”
  • “Horrible service”

Refund:

  • “Refund for lower outage”
  • “I want my refund, i paid for a week, never stayed, and cant get my money.”
  • “A management prob and refund issue”

Payments and Charges:

  • “Wanting to talk about a corporate discount”
  • “Charged for mtitenius rooms on different locations”
  • “Employee discount extended stay”

Employment:

  • “Paystubs”
  • “Employees not doing their job”
  • “W2”

Cancellation:

  • “Cancellation”
  • “Cancel reservation”
  • “My r reservation was canceled”

Product/ Service quality:

  • “Made reservation, can’t get room because system down”

Return/ Replace:

  • “Employee refuses to return things from room becUse i was late”

Website/ Application:

  • “You have *** on one of your web site”

Account:

  • “My check is not in my account”

Other:

  • “Shotty hotel”
  • “Incredibly incompetent general management doing illegal things to employees”
  • “Liers”

About Motel 6

Top 5 Likes about Motel 6

Television, Easy access to get on and off interstate, Location, Recepitionist, New floors and most of the bathroom upgrades

Top 5 Dislikes about Motel 6

Customer service, Bugs, Uncaring staff, Employee abuse, Whole experience

Top 5 Related Companies

G6 Hospitality, Studio 6

Summary

Motel 6 was founded in 1962 in Santa Barbara, California. It enjoys the highest brand recognition factor of any economy-lodging brand. Today, the company operates over 900 locations with more than 91,000 rooms in the United States and Canada. Motel 6 is a part of the Accor family. It is now the largest owned and operated hotel chain in North America. At the present time, the corporate office of the company is headquartered in Carrollton, Texas.

Motel 6 offers many free services, including free local phone calls, morning coffee, expanded cable TV featuring HBO ESPN, CNN, Discovery Channel, and TNT. At the hotels, kids stay free, non-smoking rooms are available, pets are allowed. Most Motel 6 locations have a swimming pool and guest laundry facilities.

Motel 6 reviews and complaints

Motel 6 is ranked 125 out of 1152 in Hotels and Resorts category

Area Served

USA

Payment Methods

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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