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Contact Motel 6 Customer Service

Motel 6 Phone Numbers and Emails

Toll-Free Number:

  • (800) 899-9841
    U.S./Canada
Call customer service
Send Message

Customer Service:

  • (815) 397-8000
  • (207) 775-0111
  • (920) 494-6730

Accessibility:

  • (855) 445-3303

Events/ Guest Relations:

  • (800) 557-3435
    Guest Relations
  • (866) 707-7876
    Guest Relations

General Info:

  • (972) 853-9379

Headquarters:

  • (214) 319-8876
    Regional Vice President – Eastern
  • (214) 319-8913
    Regional Vice President – Western
  • (972) 360-9000

Investors/ Franchasing:

  • (972) 895-7152
    Director, Franchise Development
  • (214) 319-8936
    Director, Franchise Development
  • (214) 380-2658
    Director, Franchise Development
  • (972) 848-5769
    Franchasing
  • (408) 402-4875
    International Development

Legal:

  • (855) 202-5784
    Privacy Inquiries

Media:

  • (800) 392-6677
  • (866) 702-3707

Sales/ Reservations:

  • (614) 601-4060
    Outside the U.S./Canada
  • (866) 702-6661

Motel 6 Emails:

Events/ Guest Relations
Headquarters
Regional Vice President – Western
Investors/ Franchising
Director, Franchise Development, Director, Franchise Development, Director, Franchise Development, Director, Franchise Development, Franchasing
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries
Sales/ Reservations
accessibility@g6hospitality.com
info@g6hospitality.com
mrahm@g6hospitality.com
Regional Vice President – Eastern
kmarlin@g6hospitality.com
Director, Franchise Development
logan_jeremy@g6hospitality.com
Director, Franchise Development
sbhanot@g6hospitality.com
International Development
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How to Contact Motel 6 Customer Service?

Most Popular Number:

(800) 899-9841
U.S./Canada
Total calls: 2 635 Issues resolved: 60 Last call: Feb 13, 2025
author avatar
PissedConsumer Reporter

Motel 6 customer service is always available to assist clients and give them the best travel experience possible. For this reason, they are always ready to answer any questions related to reservations, support rates, and employment opportunities. The widely used company number for individuals in the US and Canada is 1-800-899-9841. If you are seeking general information regarding the book, reservations, or discounts, such as military discounts, dial the Motel 6 corporate phone number, which is 1-972-853-9379.
There are many other phone numbers available on the Motel 6 website. The company has also published its headquarters helpline, which is 1-214-319-8876. If you are calling regarding sales and reservations, it's best to dial 1-614-601-4060 if you are calling from outside the US and Canada. Another corporate office phone number, if you are calling from within these two countries, is 1-866-702-6661.

Individuals can stop by and clear their doubts at Motel 6 headquarters at G6 Hospitality LLC 4001 International Parkway Carrollton, Texas 75007, United States. The company's customer service team understands that visiting an office can sometimes lead to instantaneous solutions or feedback, which might be less prompt over the phone or email. This is even more so for cases that require your urgent attention. In addition to this, visiting the Motel 6 corporate office gets you a more personalized service experience.

When the support team is unreachable via phone, individuals can get assistance by going to the Motel 6 website. To reach out to the support team, click the Contact option on the website's home page. You can find different ways to contact the care team regarding reservation rates and employment opportunities here. These are divided into various categories to ensure customers have a smooth experience with reservation support. You also have the option to contact Motel 6 by writing an email to the team or filling out a form inputting your contact details.

Motel 6 Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Motel 6 Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Motel 6 is 8008999841. 50% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 70% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Wednesday. The average call time is 3 minutes.

  • Be prepared for the call as Motel 6 may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

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PissedConsumer Club

Contact Information

Motel 6 Website:

Motel 6 Help Center:

Corporate Office Address:

G6 Hospitality LLC
4001 International Parkway
Carrollton, Texas 75007
United States

Motel 6 Customer Service Reviews

1.5 / 5
Poor
Isabell Gat
Not happy
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1.0

Very disappointed in how I was treated as a concerning paying member at Motel 6 stay! I work hard as well

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Nathosia K Rfw
Bad management
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1.4

The Motel 6 located at 201 Boy Scout Road in Augusta, Georgia is the worst motel I've ever been to. I've been a guest there for years and have been harassed and bullied by employees who are allowed to get away with any and everything.

Nothing ever happens in response. Just today, a housekeeper by the name of Robin Williams went into my brother's room and literally stole my cat. She is still allowed to work there. Meanwhile, I was barred from the property even though I never caused any problems and always abided by the rules.

I was told by management to live the way he wants me to live or leave the hotelleave the hotel. It seems they want me to live the way they dictate. Their customer service is terrible.

I've called corporate several times about these issues, but nothing has been done. It's a shame you can get away with that kind of work ethic and practice.

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Crystal M Rhb
Because I need to speak with somebody
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1.4

Customer service was ok they can only do what they are limited to be allowed to do which is sad, it's up to the front desk which should be hired in a professional manner. As a business you can't rely on a front desk that doesn't know or care about what they are supposed to be doing especially during working hours.

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Shashaunta B Nah
Is this the new customer service?
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1.7

My friend reserved a room here...I actually did it for her in my name and she ended up cancelling it a few hours later because, it was looking like she wasn't going to be able to be there. Turns out, she could, so she asked me to rebook.

Annoyed slightly, I did. I went in, paid, got my keys, and left. She never made it to the room because she ended up sick at the hospital. I called the hotel to let them know the circumstances and was asking could I possibly get a discount I'm the next stay because it wasn't there fault she got sick and never made it to the room.

The male on the phone said, yes come in and lets talk about it. I did go in and talk to him and he said that he was new here and had to wait on a manager. He took my number. She never called.

I called the next day and a female told me the manager wasn't in at the moment, but she is in and out all day. I never got a call. I tried one more time and the guy told me on this day that he would reserve the room and I said, do I have to pay anything and he said no. I was shocked.

I expected a discount. I told her she was good to go for the following week. That day comes and I go in and get the room key and the guy says he has my room and ask me how I am paying. I'm baffled because I knew I have called up there many times and we already had this discussed.

He was very adamant in telling me that I did not pay for the room. He said that the payment never went through, even though I was showing him on my phone that it did. He didn't listen or look. He just became extremely rude.

I was shocked, but I like him, I was able to hold my composure. As I told him I understand that he was frustrated, but so was I. The part that bother me the most was him saying that the car was never charged. She gave me the money and I put it on my card and it was showing plan as they, but all he was concerned about is that I had made cancellations before.

She never even wanted her money back all she wanted was to stay and was hoping for a discount. He ended up calling the manager because I said that I was going to call the police because I literally was wondering if the payment did not in fact go through where did it go? I didn't call them thieves or anything. I asked him could he look on the camera and see the day that I came in there because it shows the time on the bank statement and he said no that the cameras didn't work, which I'm sure it was a lie.

I went outside and called my friend and ask her what she wanted me to do because this was her money. The manager did end up showing up. She walked inside and I assumed she asked for me because she came right back outside and waved at me to come in. I was thinking thank God, because that guy was so rude I didn't want to deal with him anymore.

He continuously cut me off as I tried to speak to him and give me the I don't care attitude. I was in complete disbelief because he was the one that told me that I could get a discount and to come talk to him. I came in and I told her exactly what was going on and she couldn't wait for me to finish say what I had to say because soon as my mouth closed hers open and she said her rehearsed line and such a nasty and negative way. She was so passive aggressive.

I guess you can call it nice but nasty. She said, you cancel, you did not pay all good. I said yes I did cancel if you times, but I did not cancel this one. She kept telling me you were not charged.

He was very dismissive, she like communication, she had zero professionalism. She was even worse than the guy. At this point it became personal because it wasn't about getting the money back to my friend because I would have gave it back to her. At that point it was personal because why was this woman talking to another woman like this?

Why was she treating me like I was some dog telling me you can go. Why was she raising her voice at me as if I were her child? Why does she feel the need to be so nasty. When the police arrive she did say finally that I did pay.

The officer just wanted to know what I was trying to get out of the ordeal. I said I (she) didn't want the money. I never once asked for a refund, but I was insulted that I was being told that I never paid. I had no reason to lie.

I said can I get a room stay next week and she said with a much more pleasant demeanor that the most she could do was give me a discount and so the officer said he was glad we could work it out and he left with a smile outside. I also was smiling because I couldn't believe, how much she had toned down and I was actually glad that the immature act was over. He left and she dryly said she would give me the discount again and it came up to the same exact price that it was, so all I did was ask her, well wait how is that a discount? He became engaged and said " IF YOU WANT TO STAY HERE THIS IS WHAT YOU GOING TO PAY SO ARE YOU GOING TO PAY".

It was the loudness for me. I got a little while back and of course she played the victim has expected and told me to leave before she called the police. I just left because at that point I can see that that grown woman still had the mind of a child. I asked the officer had he ever heard anything about this hotel and he said he had heard some things.

This prompted me to go online and look at the reviews. I don't think their reading will be going up unless they get some favors because that customer service was terrible and very much uncalled for. Telling me that you have no way to see if I went in the room when I'm sure the housekeeper would have told them that no one was in that room that day and the cameras that they have that so called don't work would have showed the same. It's fine though.

Karma is real and she will feel it one way or another. She also decided to put me on the do not reserve them so that I could not get a room there ever again. She really went out of her way and showed her true character. Pretty lady with a ugly attitude.

It didn't bother me because I wasn't going to stay there anyway, but I did give my friend half the money back. She ended up getting a room there that night. I told her not to give them her business. She has a hard head.

The room she went in that night was nasty. The only thing I regret is getting this room for her. As for the reason why she's not getting the room in her name is not the most important part. The most important part is as a customer you should never be treated or talked to a certain way.

If you have a business you're supposed to be an act as a businessman or woman and if you can't been your business is going to fail, but with that nonchalant attitude, I guess she doesn't care. I have audio of how nasty she was to me and I'm happy to share it, if needed.

Life goes on. As for me if I ever book a hotel, it's going to be a good one and this one is not it, in my opinion.

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How Good is Motel 6's Customer Service?

Nabil S Hau
Nabil S Hau
Feels Disappointed | Dec 04, 2024

No good at all

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Cordney Ive
Cordney Ive
Feels Disappointed | Aug 23, 2024

Cstomer service wasnt too bad but my hotel experience was the worst ever. Had to leave and find another hotel at night when very tired. Fayetteville motel 6 is obviously fpr addicts. Room had no sheets, no pillows and horribly stained mattress. I took pictures of how bad it was

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Adalynne Npc
Adalynne Npc
Feels Disappointed | Aug 03, 2024

I talked to others at the same hotel...we all seen cockroaches...this is at the motel 6 in ashwaubenon wi, not good...I'd like all my money back!

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Roxi Bbc
Roxi Bbc
Feels Disappointed | Jun 27, 2024

Poor with no reply to my problem I am very disappointed with the service

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Daxtyn Lsq
Daxtyn Lsq
Feels Disappointed | Jun 20, 2024

Seems like that they do not give a darn like they use to back in school he day

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Michael M Cwn
Michael M Cwn
Feels Disappointed | Jan 09, 2024

Very rude people working there

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Summary of Motel 6 Customer Service Calls

5.4K TOTAL
CALLS
03:19 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Motel 6?

Product/ Service Question:

  • “Complaint”
  • “Problem with visit”
  • “Do logic complaint against the manager at the motel section in Lodi. She treated it very badly.”

Staff Question:

  • “Person was very rude with me at a motel six i Is bell road in phoenix. Needed to book ten rooms for ten days. The guy was just so lazy he wouldn't do it.”
  • “Terrible service and Motel 6 in fort Worth Texas”
  • “Mistreatment by staff resulting in a hospital visit”

Refund Question:

  • “Refund”
  • “I want my money back”
  • “Refund and major service defect”

Payments and Charges Question:

  • “Over billing”
  • “Took my money”
  • “Says payment went thru on my bank end but declined motel 6 end”

Request for Information Question:

  • “I’ve been here for months 600 weeks I need a mother week please help”
  • “Question about switching one location to another”
  • “Contact corporate”

Employment Question:

  • “My last paystub”
  • “Unpaid wages”
  • “Trying to recieve final payroll check”

Account Question:

  • “Trying to reset password”
  • “Locked out of room”
  • “Multiple reasons involving account and reservation”

Activation/ Cancellation Question:

  • “Someone. Canceled are room”
  • “Cancel a reservation”
  • “Compaintand cancel”

Shipping and Delivery Question:

  • “No I did not receive a call. They did nothing about my experience staying there.”
  • “Have not received my refund after checking out on 25 December”
  • “Location”

Return/ Replace Question:

  • “File complaint about the front desk man opened my door before checkout time while I was changing”
  • “Change reservation”
  • “Change from one motel 6 to another”

Cards Question:

  • “Credit card fraud”
  • “Cc card”
  • “They use my bank card without my permission for blaming me stealing blinkets and pillow”

Website/ Application Question:

  • “Complaint dangerous site”
  • “No personal onsite”
  • “You have *** on one of your web site”

Other Question:

  • “I got robbed by. Guest n my stuff is the room”
  • “Disrespect”
  • “Corporate”

Compare Motel 6 Customer Service To

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