Layla B Ksv

Horrible staff & RUDE nasty hateful “corporate” manger

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The RUDE black curly headed woman (the longer haired one) with glasses at

5731 W Irlo Bronson Memorial Hwy

Kissimmee, FL 34746

United States on January 13,2022 working the desk is not only rude but she threatened to check me out of my room for defending someone who was locked out of there room because some WEIRD *** GUY FROM ROOM 154 came to the kids room and tried to lock the kid in the room with him (a grown *** man) so the kid left the room and closed the door and was locked out cause the key needed updated mind you theres a note on the account for the child to be able to get the key made incase of such..her corporate manager was on speaker phone and she was nasty and rude as well. FOR NO REASON. They wouldnt even let anyone explain anything just started threatening to kick everyone out. If youd like to run a nice establishment you might want to rethink the HORRIBLE HOOD-RAT RACHET staff you choose! Id start with firing the corporate inconsiderate selfish nasty wanna be manger because the only thing she can mange is a nasty attitude !!!

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Pros:
  • Cheap
Cons:
  • Horrible rude staff

Preferred solution: Apology

User's recommendation: Go to a different hotel they suck!

Tamara T Gld

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Verified Reviewer

I want my money refunded

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I prepaid for a room reservations I got there to the front desk they said sorry I cannot rent to you, said I had a late check out last visit I said I prepaid I want my money refunded they said okay I will tell my manager and refund it back in the morning. That was January 2nd 2023 I have not got my refund yet. I do have proof of purchase on my phone I will show to whoever at a later date thank you
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Loss:
$54
Pros:
  • Reasonable pricing enough

Preferred solution: Full refund

User's recommendation: Do not prepay

Kocho

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Verified Reviewer
| map-marker Scottsdale, Arizona

Unjustified dnr.

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Original review Jan 05, 2023

December 28th 2022 I made a reservation through a go to for motel 6 in Scottsdale arizona. I'd stayed there several times beginning early last year with my brother and of all the motel 6 is in this area was the best one.

However it wasn't before too long that they themselves showed the same disrespect and disregard for their guest as every other low-level Budget hotel in Phoenix arizona. It's not that my experiences with motel 6 have been pleasant, by far they have not been. Besides them being filthy disgusting and full of vagabonds and varmint of the two-legged variety. People who don't give a damn about their guests but more just want to make a dollar and then when they're done is throw you out and threaten you by calling the police and not listen to anything you have to say.

Instigating situations with people that they don't know who they're dealing with. And their end all is to call the police like the police could really do anything about it anyway even if I wanted to squat there's nothing by law that the police could do to remove me only a judge can do that. that being said though this wasn't one of those cases. We had stayed there a couple weeks prior to that is my girlfriend and I who are both veterans and homeless at this present time.

Thanks to people like the people we trusted and us vets. Another subject. So we do what we have to do and occasionally we have shelter. And this is one of those times that we did what we had to do and we have shelter.

However upon arrival I'm told that she cannot stay because she's been put on the do not rent list or better known as dnr. When I asked the reason why of course like all the them like extended Stay nobody knows the reasons why. Except that she cannot be there. And when I asked why then the girl told me behind the front desk rather rudely.

Because she refused to leave. When I brought it up to the young lady that if she had been put on the DNR list for not leaving then I would have been put on the DNR list for not leaving. And this is where the snafu comes in. This is where the indiscrepancy comes in.

Because they thought it was her alone with her service animal not me in there. the lady kept banging at the front door as rudely as it is. Did not know that it was me and her in there she never bothered to look at the books so she assumed it was just her and put her on the DNR list. Which brings my point of the fact that it's a lie.

Because if she was on the DNR list then I most certainly would have been on the DNR list but I was not. The point I'm making is this person simply lied. Because she had some sort of problem with my girlfriend when my girlfriend's actually quite timid and non-confrontational. She wanted to put her on the do not rent list.

Which is against the law when it comes to the hotel industry. Because according to the hotel laws in Arizona the grounds to put someone on the DNR list are as follows.

"Reasonableness depends upon the individual circumstances, but in the context of a hotel, it would be reasonable to refuse to rent a room to a guest who is engaging in bad behavior or illicit activities or whose admission would somehow interfere with the operation of the hotel or guest safety.

Accordingly, whether a hotel can justify barring a guest from future stays will involve the subjective judgment of the hotel staff and when subjective judgment is involved, reasonable minds may differ and the guest may be able to assert a claim"

If a guest is that disruptive, then the hotel should carefully document all of the guests complaints and the hotels attempts to resolve them

And quote. Because you cannot put someone on a DNR list for not leaving because the only person who can make them leave is a judge. They have to go before a court and get a judge's order and then it could be enforced to have them removed if they wanted to squat but they cannot themselves make them move.

Because they're called transient housing or transient shelter not hotels in the state of arizona. Therefore for a innkeeper to deny a person stay is a violation. And one that motel 6 is now guilty of as well. and as we speak being pursued.

I'm sick and tired of these wehotels in this state disrespecting their guests and thinking they can get away with it thinking that we're all ignorant to the laws and that we don't know what we're talking about. I warned her that I was going to stir things up if she did that because I needed to get to the hospital because of my medical condition and that I needed that room for my girlfriend and her service animal her being 30% disabled that way it enabled me to be able to be free to go to the hospital because I'm more than likely was going to be admitted. The fact that I told this young lady that me being in the car is my clots could kill me did not make her change her mind.

To add insult to injury after I left I was placed on the DNR list as well. Unacceptable motel 6.

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Preferred solution: Compensation

Leasha Gwt

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Verified Reviewer
| map-marker Chicago, Illinois

Water has been off for five days now

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Updated by user Jan 26, 2023

I ONLY got comped one night for 5 days without water!So needless to say I have relocated since. I was there for 2 1/2 months and that all I got in ONE free night!!!BbyyyeeeeI’ve moved and says me $166 a wk and here is NOT extra for micro/fridge FULL SIZE fridge

Original review Dec 27, 2022
Main line break then the hotel lines froze and been with out water since Friday evening Had a plumber finally come out yesterday in the afternoon you you think it would been sooner! Saying maybe today itll be fixed today.been here and out to much money into staying here to have this many days with out water this is UNLIVABLE I get the holidays but this is an EMERGENCY to get done
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Loss:
$414
Pros:
  • Location
  • I feel safe

Preferred solution: Full refund

Helen M Kfc

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Verified Reviewer
| map-marker Phoenix, Arizona

Hot springs Arkansas stay

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Lang may your lum reek

----- Forwarded Message -----

From: "Helen"

To: "guestrelations@***.com" , "bob_kern@***.com" , "officeofceo@***.com" , "shaun_marshall@***.com"

Sent: Fri, Dec 9, 2022 at 10:20

Subject: Fw: Recent stay at Motel 6 Hit Springs Arkansas

Sent: Mon, Dec 5, 2022 at 9:58

Subject: Recent stay at Motel 6 Hit Springs Arkansas

I have traveled throughout Canada and the USA and have stayed at numerous Motel 6s . I have always had great experience due to your courteous staff and pet friendly atmosphere.

I unfortunately did not experience that at the Motel 6 in Hot Springs Arkansas.

Guests are discouraged from cooking in rooms so we bought a small BBQ pit and cooked outside in the back of the truck "tailgate" style all last week . We were observed doing this by multiple staff members including housekeeping and maintenance. On Saturday Dec 3 your manager was out on site cleaning rooms and observed us BBQ ing. She yelled at my husband and told him it was a fire hazard and it was against policy.

She refused to show us a policy detailing this . She stated there is a designated Bbq area which is up a hill with uneven rock steps . I am disabled and this is not disabled accessible. We explained this to her and she then called the police.

The police did not think we were doing anything wrong and left .

She insisted we leave . We did receive our refund .

My concern is that she kicked out a veteran (my husband ) ,a disabled person and her service animal at 430 on Saturday evening . We do not want this to happen to any one else . Also her actions make it seem like Motel 6 does not support our troops or disabled people.

I have been told a lawyer should be involved due to the lack of accessibility for disabled persons to the BBQ area.

Please address this issue with your motel staff in Hot Springs Arkansas.

Thank you

Helen McCreadie

737 444 ****

Alan G . Griggs

Lang may your lum reek

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Pros:
  • Good price
  • Pet friendly
Cons:
  • Lack of customer service
  • Untrained managers

Preferred solution: Apology

User's recommendation: Manager here is not aware of customer service

1 comment
Guest

Maybe you could have checked with the local fire department to see if it was a safety concern. I wouldn't be comfortable with people cooking around my car.

I'm 99.9% sure you were indeed violating a policy and causing a safety hazard. Being disabled and a vet does not give you a permission pass to carry on.

You say you got your refund, so you must have been able to go rent somewhere else. What's the problem?

Anonymous
map-marker Los Angeles, California

Motel Six refund owed no heat

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Dear Sir,

I request a refund from my November stay at Motel Six Corona Norco California. They finally admitted no heat in all 126 rooms.

I was told untrue and false stories the first three nights and I left and returned several nights later when they said it was fixed.

I checked 2 rooms that had no heat taking me 1.5 hours. The third room they garunteed had heat. Nope I found out it did not. At 6 am 11/4/22 the employee admitted no rooms had heat at all.

Then he said a repair man was coming and it would be on in all rooms later. It wasn't. Night two of no sleep in 47 degrees.

Please issue refund at this time. I filed timely complaint and requests.

No help came. A thirty dollar credit was granted please forward the balance owed of 330.00 usd now.

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User's recommendation: Stay with only good Patel or chose others

Stacy W Zwb

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Verified Reviewer
| map-marker Woods Cross, Utah

Complaint

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I made a 3 day reservation for the thanksgiving holiday and I pre paid for all 3 nights shortly after making the reservation I recieved a phone call that was going to delay me by a day getting to the hotel . I contacted the hotel immediately and explained my situation , I simply asked that the reservation not be cancelled I didnt expect a refund of any kind Id take the loss of the night I only asked that my room not be cancelled I would be arriving the next day.

Upon my arrival the following day I learned my reservation was cancelled completely and no refund was issued . Now tires from 2 days of driving I fished out an additional 80 for a room for the night hoping by morning the problem would be resolved . Not once did I ask for a refund just the 2 nights previously set and paid for. No 2 days before thanksgiving Im tapped out on funds and was told a refund was issued and should be in my account in 4 to 10 days .

Im now stranded in woodscross no room or funds to get a room and no rooms available here if I did have any and thanksgiving 2 days away! Do the right thing and keep your refund and rebook my room for the next 3 days

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Preferred solution: A room for the next 3 days for thanksgivibg

User's recommendation: Don’t even bother the place is fifth anyway

Anonymous
map-marker Doylestown, Pennsylvania

Being threatened by staff

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The 2nd shift light skin worker was on her phone and refuse too help me I told her my sheets I found bugs on it. She said housekeeping would come so I put the cover and sheets out side my room. Earlier that day when I check in there was so many bugs I ask to use a broom I swept several out The room was a handicap room she said it been long time since rented. So the night manger came in he threaten to kick me out and call the police cause I put the sheets outside hours pass no room service I left about 2am the night manger told me to never come back
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User's recommendation: The night manger he's very rude and he will kick you out and cuss you out.

Jessica N Vua
map-marker Saint Joseph, Missouri

File a complain

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I was poorly spoken to by an employee, was threatened, I was disrespected, not an employee that should be allowed to run a hotel. I don't I ever stay at any Motel 6 every again. I would not recommend this to anyone that I know or is a family member of mine or my friend's family. Terrible place.
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Loss:
$50
Pros:
  • Great reasonable prices
Cons:
  • Poor employees

Preferred solution: Apology

User's recommendation: I would NOT recommend

Ron F Fsj

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Verified Reviewer
| map-marker Whittier, California

I was cheated out of my reservation twice now

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Motel 6 - I was cheated out of my reservation twice now

I booked a two-night reservation at the Motel 6 Artesia location when I arrived it was a little after 11:00 I went inside to pay for my two nights that was booked for $130 the manager at night clearly did not want to give the rooms up for that price said he doesn't have anymore single bedrooms so instead of camping and upgrading me to a double room he canceled my reservation and made me pay for one night $95 a night clearly cheating me out of my reservation so without any I didn't have any choice I pay I drove all this way so now I have to pay cuz it is late and I am tired as I'm walking to my room some of the windows of the rooms that were not being occupied by anybody or rented out I saw single bedrooms I can't believe the Shady business practices to make a couple extra bucks I'm not very rich I'm pretty poor and had to scratch together what I could and I drove way out of my way just to get the deal on this room for two nights so I drove all the way up here from Orange County for no reason because I was cheated I could have paid that price where I was at without spending all the extra gas money to come out here when I saw the extra rooms completely offended at the lie I was told

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Loss:
$50
Pros:
  • I dont know
Cons:
  • Shady

Preferred solution: Full refund

User's recommendation: SHADY BUSSINESS PRATICES

William D Lkh

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Verified Reviewer
| map-marker Louisville, Kentucky

An employee has multiple rate charges working for motel 6

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You guys have a employee working for you guys who has multiple rape charges and motel 6 on Cherry blossom road Georgetown Kentucky 40324 violent rate charges and should not be working where he has access to people's rooms with these charges and kids
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Laia Y

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Verified Reviewer
| map-marker Seatac, Washington

Mad *** stay terrible owner..

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Kept waking my husband up in middle of the note with security pounding on his door saying he didn't pay for room. Umm yes he did, and alls that was said..oh..wth..Then made him change rooms four times in middle of the note. Was suppose to get comped certificates for free nights never happened...bad way to treat a great customer.
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Preferred solution: Let the company propose a solution

Judith M Nuz
map-marker Pittsburgh, Pennsylvania

Very poor accommodation

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May 11, 2022 I stayed in Mote. 6 in ARDMORE, OK. My room was so filthy I slept on top of bed and did not shower. The flooring was buckled. My return I made a reservation for a handicap room at Motel 6 in Denton, TX. I was told I would have a handicap room with a refrigerator. My room is not a handicap room, there is a tub! I am on the side facing I35 which is very busy with semis and very loud and told no handicap available. My reservation was worthless plus I never received confirmation by email. Two strikes. I will not use Motel 6 in the future. Judith McDonald mcdonaldjudith7@***.com
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Lake Forest, California

Expensive! No shampoo!!!

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I came in late with a migraine, just needed a bed and a shower. Did not expect $250 per night!!!!! Clean room except for the boogers in the wall. I went to take a shower only to find NO SHAMPOO!!! Front desk said that they no longer offer this. Very disappointed.Angry
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User's recommendation: Bring your own hair care

MarilynR H

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Verified Reviewer
| map-marker Las Vegas, Nevada

Pissed about the way my son was trated

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Me and my son checked into the motel 6 at Tropicana in Las Vegas NV. Being that my son is a little mental, I kept his I.D.

He loses every thing. On the 6th of Feb, he called to say they were trying to put him out. I told him I would be there with the I.D. Instead of them waiting for me to get there, they kept messing with him.

Naturally, being in the mental health system, he felt threatened.He told them his name, but they would not leave him alone. I didn't know he had to have, I.D. on him at all times. I think it was just another young black male who wasn't bothering any one, being singled out.

Just like George Floyd who ended up dying for no reason. They knew he was registered there, but the nasty girl had the nerve to tell me, they didn't know if he was really who he said. How would he know the name on the registered list. How would he get a room key.

Please Please young black males, avoid this motel 6. Over the last 4 years I have stayed in a many motel6, cuz I travel a lot. Never have I been so insulted with any of them..Except that one on Tropicana in Las Vegas. I don't care what the rules are, they turned nothing into something.

It all could have been avoided and let him go in his room til I got there, with the I.D.

Again I say to all my young black males, STAY AWAY from this motel. You just might end up like George Floyd

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Loss:
$85
Pros:
  • Proximity to food and stores
  • Easy to write a review
Cons:
  • No microwave
  • Cheap dirty ghetto rude

Preferred solution: Drop those charges against my son