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My wife and kids were attending an event in the Sacramento area earlier in October 2018. They booked two nights at Motel 6 thinking everything was going to be OK. We received a confirmation number and everything. The day of the event Motel 6 attempted to run my credit card, but the charge was put on hold due to it being a suspicious transaction. This is understandable and probably happens hundreds of times a month. However - This Motel 6 canceled the reservation without calling the number for us that they had on file. Later that night when my wife and kids showed up at 9pm Motel 6 informed them they had canceled the reservation. My wife and kids then ended up driving around until midnight until we could find another place for them to stay. This all could have been avoided if Motel 6 would have CALLED THE NUMBER THEY HAD ON FILE.

This continues to get worse... The next day (after my wife and kids were safe), I called the Motel 6 and asked to speak with the manager. It has now been well over two weeks and multiple calls/messages and the manager still HAS NOT CALLED ME BACK.

I also talked with Amanda Hall in customer relations and she is telling me that Motel 6 corporate has no interest in helping me other than documenting the case.

Motel 6 used to be a great resource for travelers - Good room at a bargain rate and a company you could trust. This has changed. Instead of taking another 30 seconds to make an additional phone call to get the charge hold resolved, they canceled our reservation and now do not want to discuss the problem with me.

Be warned - Avoid Motel 6 or you too will be left out on the streets.

Reason of review: Canceled reservation..

Monetary Loss: $300.

Preferred solution: Full refund.

Location: 7850 College Town Dr, Sacramento, CA 95826, USA

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Inger Qjw

Complain to CLAUDETTE BRYANT aka CLAUDETTE CARROLL at headquarters: 972-360-****

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