Anonymous
map-marker Bend, Oregon

Double charged. Booked a cancelled teservation

I was double booked but had cancelled one in the correct time frame. They charged me anyways.. also they had a rude attitude with me being late but I wasn't looking for a discount. So they got there money. Actually twice. Also was very dirty! And supposedly remodeled. Pool was advertised but closed. Some lady came to do a smoke alarm check and barged in while I was half naked.
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User's recommendation: Careful with reservations

Brittany H Vcy

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Verified Reviewer
| map-marker Rhome, Texas

Steals your money

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We stayed on December 23, 2022 due to our pipes being frozen and no water. The motel 6 in Rhome, tx smelt horrible with lots of drugs. But the worst part was the manager accused us of busting *** in the tub. We couldnt even use the tub due to them not having hot water. Also you could clearly tell this hole had been patched before bc you can see where the tub was sanded in the spot prior. I have been trying since January 7, 2023 to get my money returned to me that this manager stole from us.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Avoid motel 6

caLii_1

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Verified Buyer
|

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Verified Reviewer

Not happy

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Motel 6 - Not happy
I woke up to the police pounding on my door and coming in to handcuffing my bf to be told wrong room and wrong person and they left . I also went down to the car and came back the night I checked in to a guy following me and trying push drugs on me. This was at little rock south. I pushing for my referral code money and my $11.58 I paid for the room back
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Loss:
$56

Preferred solution: Full refund

User's recommendation: I won't be recommending this place

DENNIS F Nhv

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Verified Reviewer
| map-marker Denver, Colorado

BEDBUGS!!!!

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Let me just warn you I wasn't in the room we rented for even ten minutes when I started getting chewed up by bed bugs and tried to tell myself I was tripping- ya then my sister started finding them all over the bed!!! travelers beware unless you like taking home pests that are expensive and almost impossible to get rid of dont rent here!!! Keep in mind I never once even sat on the bed so thats how infested they are and I'm pissed!
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Loss:
$72
Cons:
  • Bugs filth

Preferred solution: Full refund

User's recommendation: DO NOT BOOK A ROOM AT THIS LOCATION DENVER AIRPORT ON I-70 AND PEORIA

1 comment
Guest

Exactly!!!! Do not rent in Naperville either!!!!

Bed bugs, contracted scabies, was hospitalized due to the overwhelming bug bites, and scabies all over my body!!!!!!! These Motel 6s should be out of business!!!!!

Or does someone have to die for them to take valid complaints seriously!!!!!!!!! Stay out of all motel 6s.

Jack H Ctd

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Verified Reviewer
| map-marker Wichita, Kansas

No help for those in the community that all of a sudden in a disaster situation become homeless

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To get a discounted rate for a fire disaster victims their house caught fire February 18th and they are homeless at this point their home is no longer livable
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Pros:
  • Close to where our home is that caught fire
Cons:
  • Do not want to help someone in need who has a legitimate disaster as a fire victim and their home is not livable

Preferred solution: Price reduction

User's recommendation: Look at another place to stay other than Motel 6

1 comment
Guest

Yes, or start a go fund me page. Please do not stay at a motel6.

They are liars, and thieves.

And they will take advantage of you. Please look at other options!!!!!!

Daphne C Igu

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Verified Reviewer
| map-marker Midvale, Utah

Concerned

i stayed at the woods cross motel 6 and was not too bad, but the one in murray utah, went in there yesterday to get print out and they could not find me in system, how is that, manager attempted though. and great deal of issues on site it seemed and have police that sit across and watch
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Preferred solution: i would like the print out of the money i spent there

User's recommendation: was not the cleanest and its a last place if no where else to go

JoAnna B Kew

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Verified Reviewer
| map-marker Casper, Wyoming

Taking money off my card,when i didnt stay

taking money off my bank card,when i didnt get a confirmation number in my email,or stay at that motel
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Loss:
$114

Preferred solution: Full refund

User's recommendation: dont stay at motel 6 in casper,wyoming

1 comment
Guest

Same happened to me, and they just kept charging and taking my money!!!! And of course management and upper management are all liars and thieves.

I’m hoping to get them all shut down!!!!!!! So I hear you!!!!!!!!

Timothy P Vxt

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Verified Reviewer
| map-marker San Pedro, Calabarzon

Charge for cancelled room/insured

Canceled res.on4/5/23for res.for4/6/23 on line still charged called expedia they called motel motel said i never canceled and was no show so will not refund IT#725247****604
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Loss:
$112
Pros:
  • Inexspensive and nice for the price
Cons:
  • After this may not use again

Preferred solution: Full refund

User's recommendation: Make personal call get person name etc.

Roy P Rhu

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Verified Reviewer
| map-marker Fairview, Pennsylvania

Overcharges rude ignorant owner

Myself fiance and our five children stayed at the motel 6 in New Cumberland from August 8th until about a week ago while we were there I never paid less than $150 or $160 a night for two rooms that were adjoining while being there after our 30 days of stay I'm a veteran and I brought it to the guy's attention that he was not taking off the military discount and he was still charging me the occupational taxes which the extra $14 for both rooms would not apply to me anymore after 30 days the guy charged me the two times I paid for my room at a weekly rate $1,000 each time if the guy took off my 10% military discount and the 14 extra dollars a day for the two rooms for the occupancy rates I should have never paid no more than 121 per room when I brought this to his attention he pushed me out the door I spoke with corporate several times and I have a ton of pictures for them such as him taking six rooms downstairs for his own personal living space blocking off all of the doors except his main entrance also installing mini split ductless HVAC systems into only his own section the motel is falling apart there are still railings where they literally strapped wood between them to try to put them back together there's bed bugs roaches ants and he was told several times to rectify the situation with him owing me money and I have heard nothing

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Loss:
$1500
Pros:
  • I thought it was a decent priced hotel
Cons:
  • Ignorant rude manager

Preferred solution: Full refund

User's recommendation: Don't go here

Frank H Yzs

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Verified Reviewer
| map-marker Windsor, Ontario

Very unhappy with unhealthy room

The room was very very dirty towels been used and bed not made. The toilet not working . Told to use the one a fast food. Shower was to dirty to use.
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User's recommendation: First do not book this one

Frank H Yzs

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Verified Reviewer
| map-marker Windsor, Ontario

Very dirty room and toilet not working

Booked ahead and locked in. When arrived and saw room it was not fit for anyone to stay in. Towels not folded -bed not made -toilet not working . No other room offed and no money back
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User's recommendation: Do not use this hotel

Davin J Ndh
map-marker San Marcos, Texas

Yuck in san marcos, Tx ( bbugs)

Non smoker room penetrated of cig smoke Ppl standing around outside our room loud n drinking n partying No working house ph no tv Fridge leaking across floor Bed bug infestation
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Loss:
$63

Preferred solution: Full refund

User's recommendation: Not that spot-

3 comments
Guest

All motel 6s should be out of business!!! And I won’t stop until they all are!!!!!!

Guest
reply icon Replying to comment of Guest-2322739

There is a nice one Leomisterer, MA.

Guest

I hear you man, same experience but worse !!!! All motel 6s should be out of business, prostitution, drugs dealing, employees using drugs, management also on drugs, everything was filthy!!!!

Powered creamer!!!!! Really??!!! All Motel 6s should be out of business.

Stay away from all of them. You’re safer sleeping in your car!!!!!!

View more comments (2)
Tonette M

Complaint seeking refund

Motel 6 - Complaint seeking refund
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Hello stayed there to spend time with my son for Christmas Eve went to sleep and woke up and told my son something bitten me it was a bedbug in my bed what a Christmas Eve went downstairs and showed the cashier and he didn't have any concerns this was around 3 am stay up till the first shift came730
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Loss:
$79
Pros:
  • Motel 6 has always been a clean
Cons:
  • Pest control

Preferred solution: Full refund

Jermey Jfy
map-marker Gunnison, Colorado

Bad filthy room

I was forced off of I90 do to a the road be closed do to bad weather! The only room available was room 109 at Motel 6. It was the most filthiest and sickening room I have ever walked into! I actually had to pick up a dead mouse off of the bathroom floor! This is in Rapid City South Dakota! I am afraid I probably got bed bugs too! Absolutely the worst fle bag place I have ever seen!
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User's recommendation: Absolutely not

Thomas Y Imn

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Verified Reviewer
| map-marker Stockton, California

I found a complaint with them over a month ago when I stood there all night with no heat water no lights and I called the customer service phone number but they never resolved it they swept under the

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If it's about me stainer with no lights no hot water no heater and bad parking flooded I called it in the customer service they said they get back to me 5 days they never contacted me at all they swept me under the rug one of the most miserable nights I have ever had and I thought they would try to make it better or even giving more money back but neither happened
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Loss:
$200
Pros:
  • Great commercials
Cons:
  • False advertisement

Preferred solution: Full refund

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