Ross M Dsx

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Verified Reviewer
| map-marker São Paulo, Sao Paulo

Condition of rooms

Visited Motel 6 in Columbus Ga. Traveling from Tampa FL. When I got the room I noticed a roach here and there. Called the office to make them aware. Nothing was done. There were condoms laying everywhere. The back of the motel a lot of youngsters were hanging out that's very uncomfortable. After barely getting any rest do to noice, I asked for a refund or a free night in another room. I was informed they didn't do that. This Motel 6 is a complete embarrassment.
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Loss:
$50
Pros:
  • No pros
Cons:
  • Nasty place of business

Preferred solution: Full refund

User's recommendation: Don't go

Demond S Zry

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Verified Reviewer
| map-marker Texarkana, Texas

Do not book at motel 6

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Do not book at motel 6
First off if I don't a review I'm gonna always tell the truth about any flight or stay no matter who or where I'm at I thought the Hopper app stole the show until last night at motel 6 in Texarkana on stateline ave I told the front desk guy that my heater didn't work and it's freezing(mind you) it's already freezing outside he told me he's sorry there's nothing he can do about that now what do y'all think about that one
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User's recommendation: I better not

Abdulaziz Pbm

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Verified Reviewer
| map-marker Lodi, California

Scam company

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Did not get my deposit back.was attacked by other guest. Management did no do anything about it .They are unsafe.
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User's recommendation: Stay away

Anonymous
map-marker Stockton, California

Depoist wasnt given back

Was told I was smoking in room and was told there's evidence but was not allowed to see this evidence and they hung up on me and refused to talk
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Anonymous
map-marker Chicago, Illinois

Ignorant front desk/owner

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Worst place ever. Kicked out my employee out of the property until check in. Mind you, we booked for 2 nights.
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User's recommendation: DONT GO

Bobby B Sgu

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Verified Reviewer
| map-marker Dania Beach, Florida

Very rude front desk lady !!!

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Room key did not work off and on for 7 days !!! One night late around 11:30 front desk lady would NOT let me in my room, i called everyone from Motel 6 and no one could help. After a hour and a half and many calls a Motel 6 Rep. tried to call hotel and NO ANSWER. This is a 24 hour Motel. So i had to go back to office then she let me in my room.Plus drug deals going on *** asking me for there service , people loud at night, VERY DIRTY OUTSIDE AROUND THE HOTEL (Dania Beach Motel 6)
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Loss:
$768

Preferred solution: Full refund

User's recommendation: Go somewhere else

Suleiman Edp
map-marker Carlsbad, California

Terrible customer service. Worst ever.

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A person died next door to my room where I was with my pregnant fiance. We were trapped by police for hours and couldnt leave the room.

We got no apology from manager and were told we couldnt get a late check out. we booked another room and was given a smoking room with a broken AC. Managers banged on the door an hour before check out asking when we were leaving. A week or so later we went back after making a complaint to Motel 6 corporate.

Manager was letting people check in early before me but when it was my turn I was rejected and told to come back in 40 minutes. I do that and was told he put me on the DNR list nationally and would not give me any explanation.

He held up my funds for 5 days. Completely unacceptable.

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User's recommendation: Only go if an emergency.

Anonymous
map-marker Denver, Colorado

Noshower didn't work room was clean wierd location

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Shower didn't work not enough towelsfix showers so us with disabilities don't have to get on there knees to shower. Fix them
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Anonymous
map-marker Westfield, Indiana

Compliant

Motel 6 - Compliant
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Motel 6 - Compliant - Image 3
Ask for a double bed, I got a single bed, torn, drapes, and painted room. Disgusting. It was not the room that I asked for and I wouldnt let my dog sleep in that room.
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User's recommendation: Check your room before you buy

Anonymous
map-marker Tempe, Arizona

Bad customer service and employee upfront

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I was not happy with the employee aurora which was very rude and disrespectful and not professional what so ever. She needs to learn how to treat people with respect and self dignity instead of acting like she owns the place and sadly management wasnt any better and also they need to do a better job as far as cleaning their rooms.
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Ryana Kkq
map-marker San Antonio, Texas

No Tv service

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Tv channels do NOT work.., was told it was being reset over 12 hours ago.., lame excuse.. Im paying for services nor tendered
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User's recommendation: Lame excuses

Robert R Rwn

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Verified Reviewer
| map-marker Jeffersonville, Indiana

Horrible customer service

Please email me or call me its so much that happened, they sold my room to another person, clothes were missing . The other room was previously used by another person and it was dirty
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Pros:
  • Nasty rooms

Preferred solution: Full refund

Kocho

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Verified Reviewer
| map-marker Scottsdale, Arizona

Unjustified dnr.

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Original review Jan 05, 2023

December 28th 2022 I made a reservation through a go to for motel 6 in Scottsdale arizona. I'd stayed there several times beginning early last year with my brother and of all the motel 6 is in this area was the best one.

However it wasn't before too long that they themselves showed the same disrespect and disregard for their guest as every other low-level Budget hotel in Phoenix arizona. It's not that my experiences with motel 6 have been pleasant, by far they have not been. Besides them being filthy disgusting and full of vagabonds and varmint of the two-legged variety. People who don't give a damn about their guests but more just want to make a dollar and then when they're done is throw you out and threaten you by calling the police and not listen to anything you have to say.

Instigating situations with people that they don't know who they're dealing with. And their end all is to call the police like the police could really do anything about it anyway even if I wanted to squat there's nothing by law that the police could do to remove me only a judge can do that. that being said though this wasn't one of those cases. We had stayed there a couple weeks prior to that is my girlfriend and I who are both veterans and homeless at this present time.

Thanks to people like the people we trusted and us vets. Another subject. So we do what we have to do and occasionally we have shelter. And this is one of those times that we did what we had to do and we have shelter.

However upon arrival I'm told that she cannot stay because she's been put on the do not rent list or better known as dnr. When I asked the reason why of course like all the them like extended Stay nobody knows the reasons why. Except that she cannot be there. And when I asked why then the girl told me behind the front desk rather rudely.

Because she refused to leave. When I brought it up to the young lady that if she had been put on the DNR list for not leaving then I would have been put on the DNR list for not leaving. And this is where the snafu comes in. This is where the indiscrepancy comes in.

Because they thought it was her alone with her service animal not me in there. the lady kept banging at the front door as rudely as it is. Did not know that it was me and her in there she never bothered to look at the books so she assumed it was just her and put her on the DNR list. Which brings my point of the fact that it's a lie.

Because if she was on the DNR list then I most certainly would have been on the DNR list but I was not. The point I'm making is this person simply lied. Because she had some sort of problem with my girlfriend when my girlfriend's actually quite timid and non-confrontational. She wanted to put her on the do not rent list.

Which is against the law when it comes to the hotel industry. Because according to the hotel laws in Arizona the grounds to put someone on the DNR list are as follows.

"Reasonableness depends upon the individual circumstances, but in the context of a hotel, it would be reasonable to refuse to rent a room to a guest who is engaging in bad behavior or illicit activities or whose admission would somehow interfere with the operation of the hotel or guest safety.

Accordingly, whether a hotel can justify barring a guest from future stays will involve the subjective judgment of the hotel staff and when subjective judgment is involved, reasonable minds may differ and the guest may be able to assert a claim"

If a guest is that disruptive, then the hotel should carefully document all of the guests complaints and the hotels attempts to resolve them

And quote. Because you cannot put someone on a DNR list for not leaving because the only person who can make them leave is a judge. They have to go before a court and get a judge's order and then it could be enforced to have them removed if they wanted to squat but they cannot themselves make them move.

Because they're called transient housing or transient shelter not hotels in the state of arizona. Therefore for a innkeeper to deny a person stay is a violation. And one that motel 6 is now guilty of as well. and as we speak being pursued.

I'm sick and tired of these wehotels in this state disrespecting their guests and thinking they can get away with it thinking that we're all ignorant to the laws and that we don't know what we're talking about. I warned her that I was going to stir things up if she did that because I needed to get to the hospital because of my medical condition and that I needed that room for my girlfriend and her service animal her being 30% disabled that way it enabled me to be able to be free to go to the hospital because I'm more than likely was going to be admitted. The fact that I told this young lady that me being in the car is my clots could kill me did not make her change her mind.

To add insult to injury after I left I was placed on the DNR list as well. Unacceptable motel 6.

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Preferred solution: Compensation

Sophea Idj
map-marker Truth Or Consequences, New Mexico

Lost & found

I left a small spiral notebook in my room. And I can not raise one human being to tell me whether or not it has been turned in the lost and found.
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Anonymous
map-marker Phoenix, Arizona

Terrible customer service

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Management and employees are very rude and disrespectful. Most rooms smell horrible, no accommodations for guests other than a microwave and fridge in room, location is good but service is by far the worst I have experienced in the phoenix area period. Make sure you check on everything before proceeding.
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User's recommendation: Check room before booking if at property

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