Anonymous
map-marker Lumberton, North Carolina

Televison Service Provider Review

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No local channels you have Direct tv And Dish Network together WHY??? They repaired roof and sattellites are out of line
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Anonymous
map-marker Atlanta, Georgia

Motel 6 Hotel Facility Review

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Stayed at bradenton motel six all vending including washers and dryers were ripping you off why don't they fix?
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Anonymous
map-marker Orlando, Florida

Motel 6 Customer Care Review from Orlando, Florida

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Motel 6 Customer Care Review from Orlando, Florida

I'm a tourist from Switzerland- traveling with a rental car through Florida.

I wanted check-in yesterday 9:30 pm at Motel 6, Spring Hill. No way - the reception clerk don't accept my Passport or my Swiss driver license as check in documentation. He told me that I need a American adress to check in. That's the Motel 6 rules! I told him that I don't have an American address and it makes not sense for me - I'm a tourist from Switzerland how I can have an American address???

He don't want give me a room neither check in me!!!

Another (American) tourist "rented me" his adress and I got with this fake adress a room. What's wrong with you guys? A Swiss tourist isn't welcome in Motel 6, Spring Hills??? Or do I am a "second class tourist" or is a American tourist more worthy then a Swiss Tourist?

Thank you to Mr. Rutkowski (the American Tourist) who rented his adress to me... And made it possible that I got a room at Motel 6 ....

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Pros:
  • Easy access and parking in front of your room
Cons:
  • Unprofessional
Reason of review:
Order processing issue
1 comment
Jenesis Ghb

No ma'am. It seems to be the new " Standards " for motel 6, these days.

Read the reviews. I wrote one for Dallas Texas on Regal Row@ Interstate 35E. Big red cockroaches, black mold everywhere, including the outside, Rude staff, Rude mgmt, from India!!! Read my review for more information.

I'm sorry on behalf of The United States for the lousy service and the now Worst motel chain in the United States, for treating you so badly. I hope that the rest of your Trip goes much better. Just avoid this chain. I personally think that they " leave the lights on for you ", so you can fight off the cockroaches and see the black mold, so you can spray it with disinfectant!

I had to, just to shower, and one day after leaving, I'm very sick with symptoms of the black mold! I will have to go to my oncologist on Monday and get meds unless I end up hospitalized... It didn't used to be this way. They used to have high standards.

I will also be posting my story to Facebook and as many other media outlets, as well.

Please do the same so we can bring awareness to this corporation. Thank you.

Anonymous
map-marker Waynesville, North Carolina

THE worst hotel experience ever!!!

Stayed in the MOTEL 6 in Waynesville NC (06 Aug 2016) last night..... The hotel was FULL, or, was sold to us as that by the terrible reception desk/management team. Upon arrival on Sat 06, you walked into a 'fog' of fake room fragrance, which was enough to choke an elephant. "We are cleaning...." was the excuse. (More likely to disguise the heavy curry smell coming from the back room...). I had to leave the area because of it....my companion checked us in. We were in a hurry, so we deposited our bags, immediately noticing the shabby interior of the room, but too busy to dally. Returning later, after dark, the full enormity of the poor quality and condition of the room became apparent. I will list them: *Wall picture ripped from the mount leaving an ugly scratched up mark in it's place above one of the beds. *No phone in the room but the remnants of the plug in scattered on the floor next to the aisle between the beds..... *On the wall adjacent to the bathroom was a smoke alarm, exhibiting an obvious lack of battery, it's cover torn off and left open for all to see. If there was a fire in the room, or hallway, we the sleeping occupants would have been toast. With no room phone....just who would have alerted us to the danger? This is a glaring disregard for the law and fire code!!! Serious complaint on that one!!! *The bare floor blackened our feet it was so DIRTY!!! The room smelling like it had been floor washed using dirty water, yuk~! *Holes in the walls, just left to remind us we were staying a CHEAP hotel I suppose? *The refrigerator rattled all night, empty as it was...... *The pillows were disgusting, blankets torn, heavily stained with God knows what......and let's not go there with the bed covers. *Linens were stiff with poor rinsing and cheap detergent, grimy in color. The hotel itself looked as if it was being left to fall down so unmaintained was it..... On check out, my companion and I went to the reception to be met with the same stony faced Indian/Pakistani woman as before. We told her of the code violation, and other grievances. She remained unconcerned and offered no compensation for our nasty experience. "You should have told us, we would have fixed it....." she said. "At midnight, you expected us to vacate the room, after having told us that the hotel was FULL, to wait for you to clean up the room and do your job!!" "Yes." she replied squinting her eyes tight. This rude woman, was so poor at customer relations, I could stand it no longer. I felt that I was on the receiving end of racial prejudice, myself being white Caucasian and fully conscious! We were not apologized to, nor offered a discount for a poor excuse for a 1 star room, for which we were charged over $150 a night!!!! Disgusting rip off that it was!! I have stayed in Motel 6 hotels before that were beyond excellent, fabulous experiences. This was one night that will probably prohibit me from ever venturing or recommending your establishments again. So pray, Motel 6 customer relations, what are you going to reply to me about this shabby situation?
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Reason of review:
Bad quality
Anonymous
map-marker Stevenson, Washington

Motel 6 Room Review

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Motel 6 Kalama, Washington. Do not waste your money. Filty rooms. Shower heads spray water all over. No or little hot water. Dirty towels left in room. I dont even think the sheets were fresh. Filth in both microwave and fridge. No help from staff or onsite manager.
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Reason of review:
Bad quality
Anonymous
map-marker Baltimore, Maryland

Motel 6 Facility Review

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Worst experience I've ever had in a motel. Loud music, arguing and yelling right outside my door. Loud radios in cars in the parking lot that rattles windows and wakes people up. Drug dealers in and out of the parking lot selling out in the open. If management doesn't see it they are blind or just don't care. No water pressure toilet clogs constantly.
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Reason of review:
Bad quality
Chrles Qsh
map-marker Chicago, Illinois

Motel 6 - Scary Stay In Room Review from Chicago, Illinois

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Motel 6 - Scary Stay In Room Review from Chicago, Illinois
Updated by user May 09, 2016

We will not be back

Original review May 08, 2016
Friday May 6 we went to our sons graduation from basic in the Navy. My husband and I have a joining room with our older son. In the middle of the night on Friday the man in the room next to our son started screaming. A lot of mo fo's and yo my ***. He said they screamed off and on for a couple hours. This morning he started screaming at about 6 am. He was screaming in the room, stomping up and down the hall and banging on the door. He probably banged on the door for about 5-7 minutes. It seems like a LONG time at 6 in the morning while you are trying to sleep. It is now 10 am and they are fighting again....the girl wants to leave and he isn't going to let her. I am kind of scared this guy has a gun. Bullets can travel through walls. I can be at graduation for one son and the death of another. This does not seem fair at all to the other guest at the motel who have payed money to have a room to sleep and relax in a safe environment.
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Reason of review:
Bad quality
Anonymous
map-marker Cheyenne, Wyoming

Motel 6 Sanitary Conditions Review from Cheyenne, Wyoming

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Motel 6 Sanitary Conditions Review from Cheyenne, Wyoming
Motel 6 Sanitary Conditions Review from Cheyenne, Wyoming - Image 2
This was the worst experience ever. Staff untrained, found crackers and pubs in "clean" beds, a/c broke, moved to another room a/c broke, smelled like skunk, after all this would not discount my stay. Manager was rude and lied to the corporate office and said I was offered a refund. She would not talk to me and only could talk to assistant. Sad because with new management this could be a nice place to stay.
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Cons:
  • Not treated as valued customer
  • Greed
  • Unprofessional
Reason of review:
Bad quality
Hettie Fpn

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Verified Reviewer
| map-marker Irving, Texas

Motel 6 - Room Review from Irving, Texas

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Motel 6 - Room Review from Irving, Texas
Motel 6 - Room Review from Irving, Texas - Image 2
Motel 6 - Room Review from Irving, Texas - Image 3
You know ive had some really bad motels but this one tops it. It started off with me my girlfriend and her sister and her bf (room is under sis bf name) Well when we check the room out it seemed ok to the naked eye. When my gf sat on a corner of the bed closet to the RR it fell down. There was a missing leg. Ok i can deal with that Then i go to wash my hands and noticed the sink was clogged up and went dpwn slow it even backed up something nasty... Alright i can deal witu that. Later on i wemt to take my dog out for a walk and when i vame back in and attempted to shut my door but it wont shut. Alright whstever im a patient person. Then what tops it all off is when i lay on the other bed and after about ten minutes of me shifting aroumd half the bed collapsed. It couldve been worse i couldve hurt myself. So thats it i call the front desk to only notoce that the phone does not work and its due to the jack being pushed in. Ok call on my cell. All to tell them our room is no where near in livable conditions. And since its not under my name i can dp nothing. Yes im aggravated but i kept my calm and the lady working last night said o had an attitude and that she knew where tjis was going?? She then said if i keptbyje attitude she would have police esxort me out... So now ive been threatend ???! What?? So this is last night jan 25 2016 The following mornibg i proceed to pay abother day to allow this issue some justice So me and my GF went to the office to PAY another day. Cause it wasnt about the money manager Lauren boold us in and accomidates us a free night in which i told her we didnt want our money back. But she saod it was right. Ok great now im getting some kind of clousure so it seems. This was at 1248 pm Then here comes the maintanence man to say that Lauren needed us that she called our room but remeber the phone jack broken So we go up it about 1245 ish amd we are now talking to Lauren and now she is explaining how she wasnt supposed to accomadate the way the room was and shoulnt have given us a room again. Were talking to her and showing her the videos we took and another man walks up and she imediately ignores us. She even hooked him up on some wifi.... So now you have an employee who threatens customers with law enforcement. A manager that gives away items and a company who saus that they will do nothing and now we have to leave. What did we do? Why do you treat customers like that? Why is lauren a manager When we told her how dirty it was and showed pictures she stated that her cleaners dont have to clean under the bed. Really? And choose to have no integrity at all. No morals? Lack of empathy Policiy says yall are allowed to treat us this way but when that other customer came in and she showed him more respect than id seen my stay here. Were people to. That threat with the cops intimadated me. Im a felon just released yet inwould do nothing that Motel 6 displayed ever. Motel 6 2550 N Cen Expswy Plano Tx 75074
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Reason of review:
Poor customer service
1 comment
Guest

need to learn spell. Second it's a motel 6 for god sakes,, what did you accept.

Then you go to renew for a another night. Felony or no felony, no one should be treated that way.

Next time, spend a few more dollars and get a real hotel.

Aishani Cfz

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Verified Reviewer
| map-marker Cross Lanes, West Virginia

HORRIBLE experience! Would have went elsewhere if I could have

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Updated by user Jul 08, 2016

Even with contacting guest relations, NOTHING was done to remedy this awful experience. Not a free night or any kind of refund.

Will NEVER stay at a Motel 6 again. I'd rather sleep in my car.

Original review Jul 06, 2016
Let me start by saying that this was the only room I could get for this weekend; everything within over an hour away was sold out for the soccer regional competition. I checked in after 9:00 pm and received my room key for a smoking room which I had not requested; was never given an option when booking. As I approached my room, the shades were open and the light was on so that I could see the the room had not been cleaned and the bed was used. I returned to the desk to let the girl know and she told me that there was nothing she could do and couldn't let me have the room! She was the only one there and cleaning service was not available. I was 9 hours from home and staying at least 3 days; needless to say I was not happy and had to have that room. I asked for sheets to change the bedding myself. I had to argue with her to get a room that I had booked; if I had any other option, I would have left and went somewhere else. She did give me clean sheet, which I changed myself. I had to clean cigarette butts out of the shower, a make shift ashtray out of the bathroom, and take out the trash. Kept my shoes on at all times due to the dirty floor and our clothes zipped up in our bags so they didn't smell like smoke. The room stunk!! I had to go back to the desk and ask for clean towels and toilet paper. There was cigarette holes burned into the mattress, the pillows, and even the TV remote. Cleaning NEVER cleaned or restocked the room the entire time I was there (3 days). I asked to speak to a manager numerous times and was repeatedly told no one was available. Very bad experience due to poor staffing and management.
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Loss:
$200
Pros:
  • Checking out
Cons:
  • Unable to speak with a manage when asked numerous times
  • Cleaning cigarette ashes out of the shower
  • Having to clean my own room and change sheets upon check-in
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Motel 6 complaint (Northeast Dallas on Estate)

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There were no towels in my room (only one towel to be used on the shower floor). I asked the desk clerk around 10: 00 PM Friday, 2 September 2016, about a set of towels, he stated to give him 10 minutes.

Well, the next day at around 8:00 am, I again asked the desk clerk that I still needed towels. He looked embraced, and another gentlemen behind the front desk said to ask the lady in the laundry room for a set of towels. The lady in the laundry room was very rude to me; stating that I had to give her dirty towels first. I was trying to explain to her that there were no towels in the room and he refused to listen.

This lady was so rude and obnoxious that I left quietly without saying another word.

I mentioned to the desk clerk what happened and he stated he would get me a towel. Well, around 10:00 am a young lady knocked on the door and gave me a set of towels.

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Loss:
$100
Cons:
  • Service and towels not available
Reason of review:
Poor customer service
1 comment
Makynna Fvj

You may not have wanted to be told that you had to give your dirty towels first before getting new towels, but that does not mean the lady was rude. Just because you were told something that hurt your feelings does not make a person rude.

You lied, first you say you had no towels, then you claim you had one towel that you used on the shower floor. Most likely she did not listen to you was because you threw a temper tantrum.

Anonymous
map-marker Orlando, Florida

Motel 6 Room Review from Orlando, Florida

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Motel 6 Room Review from Orlando, Florida
Worst vacation experience ever at Motel 6 at Cocoa Beach! 1.) We made reservations and still had to wait 45 minutes in the hot sun with our baby.2.) Our room was so dirty. The floor was pitch black. The sheets were horrible. 3.) The alarm kept going off at all hours of the night. It woke up my baby and he didn't sleep all night. At 12 midnight, 6am and 7am the fire alarm kept going off. For two nights in a row. I wanted this to be a great first family vacation. It turned out to be a nightmare!!! I wouldn't reccommend this place to my worst enemy!!! We never never ever go back to motel 6 in cocoa beach fl or any motel 6 ever again!!!
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Reason of review:
Bad quality
Anonymous
map-marker Tulsa, Oklahoma

Motel 6 Hotel Facility Review

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How many days is this gonna lay here. This lamp has been on floor in the Hall a week now.
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Asheley Wyl

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Verified Reviewer
| map-marker Commerce, Georgia

Where the service

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Motel 6 - Where the service
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Motel 6 - Where the service  - Image 3
Motel 6 - Where the service  - Image 4
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Motel 6 - Where the service  - Image 6
First we was given a quote on Internet for a two night stay to be 84.00 with my discount. We were charged 94.00 which is the total without the discount! Also the room came with a old *** tv! But advertise flat screens. We went to complain about this and still at 7:40 tonight still without a flat screen TV. And to add insult to injury the curtains had stains, the fixtures are hanging and the sink reeks of mold around the rim...im highly allergic to mold. I would leave but im sure they have a no money back policy since we couldn't receive the discount from the beginning!!!
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Pros:
  • New blankets
  • Sneezing my brains out
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Bakersfield, California

Motel 6 - Customer Care Review

Wow. I am shocked at the intensity of bad customer service or the amount of just dumb very disrespectful ways the employees here are . I saw many things said to another guest that qppauled me. A lady was a repeat customer and wanted to renew her stay ....the guy said it would be 62.66. but it just when he found out the computer program input it was actually 70.66. which isn't a huge difference but it's significant when your having to stay at motel six in the first place . Also the man on morning shift was yelling loudly about how the new people were making it chaos. .. and foul language. I myself understand that motel six are a low end last minute decision of not sleeping on the street . I mean you don't hear ppl vacationing there. But anyway I look past the little unpreperation and not very good customer service skills. Bit makes people outraged. At least I saw four plus guests leave heated from lacj of training. I would be writing in the beautiful morning light by the pool but I can't becaus my morning prayer and quiet time would "wake people up and they would call corporate ". Lets be real here. I wasn't anljt to Splash around making a fuss or any noise at that . I simply wanted to get away from My very gross room and enjoy the plants ans water on my last day in Houston. I was talked at like a rowdy obnoxious child . However I encourage you to roll the tape back and see I was not. I got the whole conversation recorded so for your sake I would hope you would manage your people. Or ***. . For everyone's sake so you know how you are being represented. It's angering. And embarrassing. Also I'd like to have a refund because although i was in a smoking room and the smoke detector went off all night even tho I was in a smoking roo.m which I was denied because they ran out of no smoke rooms.. wow. I really hope you read this becuuse it's a legit concern . Think about the people. It is for THE PEOPLE.
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Reason of review:
Poor customer service
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