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First off, I send a great of time and money staying at the Motel 6 at South Lake Tahoe, CA. I ask a manager to make a reservation for me to another Motel 6 (North Hollywood,CA) because the internet connection that evening was very slow and could not make the 17 July 2014 reservation online myself.

I went to the office and had as I said the night manager of South Lake Tahoe make the reservation for me by calling the folks in Southern California. I received the confirmation number and what the price would be for that Thursday evening on the 17th of July plus cost of parking under the location. Okay with that said I get a charge to my Credit card account with Navy Federal CU for $118.50 on the 4th of July 2014. What a surprise.

I make a call to North Hollywood and they say I was a no show on the 4th of July ! Surprise surprise. I said I had a reservation for the 17th of July because it was an easy walk too the Hollywood Bowl (approximately 1.2 miles each way) The day manager and I discussed the finer points of someone messed up because the confirmation number was for Thursday the 17th of July. I said I was driving down from the North Bay area of SF.

Why would I make a 4th of July reservation because I was in DC. I call Lake Tahoe and they say we'll fix it until the day manager hangs up on me.

Now for the real losers in this deal. Motel 6 corporation is losing my business.

All 90 plus days a year for 21 weeks from September to January each year. That sum is huge and guess what I don't give a darn. They screwed up and even the corporate office hotline number got an earful from me. I said you can kiss the 5400 I spent each year going to South Lake Tahoe and other locations.

(Mostly SLT, they are guilty by association. Sad but if they did not stand up for me they lose my business forever !)

Reason of review: Poor customer service.

Monetary Loss: $119.

Preferred solution: Full refund.

Location: Hollywood, California

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